* Orders are normally shipped within ten business days of our receiving them. Many orders are shipped sooner. Some require a bit longer, depending on the processes involved and stock availability.

* We ship your order via reputable carriers only, including FedEx, UPS and the USPS. Standard delivery generally requires several days for your order to reach its destination. Express, or RUSH, shipping within the 48 contiguous United States is available for an additional fee. Express shipping normally takes 1-2 business days for delivery, after your order leaves our facility, depending on your location. Express shipping cannot speed up the processing of your order within our facility.

* Shipping and Handling (S&H) will be added to the total of your order. For orders over $400, shipping is free. S&H is calculated based upon the total dollar value of your order. It is impossible to calculate or bill the actual shipping amount before your order is manufactured, packaged and shipped. What you pay for S&H is very close to our actual cost. We do not design our shipping tables to be profit centers.

* If you require international shipping, please email or call our customer service department. Contact information is available on the Customer Service page of this web site.

* Due to Department of Transportation requirements, and postal regulations, we do not ship matches outside the 48 contiguous United States.

* All charges are in U.S. dollars. International customers are responsible for credit card exchange rates, brokerage and delivery fees, and all tariffs and custom's charges.

* UPS and FedEx cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.

* For safety and security, it is advantageous to ship your order to a commercial address. Carriers sometimes leave packages unattended, or with a neighbor, if no one is home when delivery is attempted. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. We will assist you in filing a claim with the carrier, but in no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address. For your security, we suggest you specify a commercial address, if possible, for delivery during normal working hours.